By Phone:
Call the office to schedule an appointment at 403-257-0500
Please note that we often experience a high volume of calls on Monday mornings - thus we recommend calling later on Mondays when possible.
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Online:
eBooking is available through our new CHR Portal for Prescription Refills only. These types of visits are ONLY to request an appointment for a prescription refill that requires no changes, and that does not involve any mental health concerns. No other concerns will be addressed at these appointments.
Please call the office to cancel any appointments.
Any requests sent to the clinic via the portal email to cancel your appointment will not be considered sufficient notice of cancellation (these emails are going to an unmonitored email address). Failing to call the office to cancel an appointment could result in a patient being charged a No Show fee for a missed appointment.
You can leave a message on our machine outside of business hours to cancel- however, messages left on our machine will not be responded to.
Please give us a minimum of 24 hours notice for any cancellation requests. Our practice is very busy and in most cases we have people waiting for a spot to be seen. The more notice you can give us, the more notice we can offer to someone who is waiting. Should you need to cancel over the weekend please leave a message on our machine, we will cancel your appointment for you on our next business day that the office is open.
We understand that sometimes life happens, and 24 hours is not always possible. Please call the office with as much notice as possible. Cancellations within 2 hours before your appointment time may result in a No Show fee. These situations will be reviewed on a case-by-case basis.
Late for an
Appointment?
If you are late for your appointment by more than 10 minutes, our physicians may not be able to accommodate you and you will need to rebook your appointment.
Our physicians make every effort to stay on time but on occasion a patient crisis may occur, which may cause us to run behind, we ask for your understanding in these situations.